Our work

Air Refund

Of the 1.4 billion travellers flying in and out of Europe this year, around 8m of them will be affected by flight delays and disruptions at a cost of £2m a day in lost time and productivity.

This was just one of the findings of Dissatisfaction Guaranteed, a new white paper researched and written by TIN for leading compensation claims provider AirRefund.

The paper sets out to clarify the rights of the passenger to compensation and how to claim; why corporates should encourage their business travellers to claim and how everyone – traveller, corporate and TMCs – can benefit as a result.

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